Privacy Policy

Last updated: August 11, 2026

Tensile Experts ("we", "us", "our") operates https://www.tensileexperts.com/ (the "Website"). This Privacy Policy explains what information we collect when you use the Website, how we use it, and the choices you have. By using the Website, you agree to the practices described here.

Information We Collect

We collect information you provide directly, and limited technical information collected automatically.

Information you provide:

• Name, email address, and phone number, when you submit our enquiry/contact form
• Your city and the product/service you're interested in, when provided
• Any project details or messages you choose to share with us
• Information you share with us directly over phone, email, or WhatsApp

Information collected automatically:

• Standard technical data such as browser type, device type, and pages visited, which helps us understand how the Website is used and fix issues

We do not collect payment card details through the Website — we don't process online payments here; project payments are arranged directly with our team.

How We Use Your Information

• To respond to your enquiry and discuss your project
• To prepare a site visit, design, and quote for a tensile structure project
• To communicate with you about your project via phone, email, or WhatsApp
• To improve our Website and services
• To meet legal or accounting obligations, where applicable

We do not sell your personal information to third parties.

Cookies

The Website uses cookies or similar technologies for basic functionality, such as remembering your language preference. We are not currently running third-party analytics or advertising tracking on this site — see our Cookie Policy for the current, up-to-date list. You can control or disable cookies through your browser settings; doing so may affect some Website functionality.

Sharing Your Information

We don't share your personal information with third parties for their own marketing purposes. We may share limited information with service providers who help us operate the Website or communicate with you (for example, our website hosting provider, or WhatsApp when you choose to message us there), strictly to provide that service. Embedded third-party features on our Website, such as Google Maps or WhatsApp chat, are governed by those providers' own privacy policies.

Data Security

We take reasonable measures to protect the information you share with us. No method of transmission or storage over the internet is completely secure, so we can't guarantee absolute security.

Data Retention

For enquiries that don't turn into a project, we retain your contact and enquiry details for up to 24 months from your last contact with us, in case you return to the conversation, after which it is deleted or anonymized. For confirmed projects, we retain project-related information for as long as needed to complete the work, honour any applicable warranty, and meet legal or accounting record-keeping requirements.

Your Rights & Grievance Officer

You can ask us to access, correct, or delete the personal information we hold about you at any time by contacting us at tensileexperts@gmail.com. We'll respond to reasonable requests promptly. For any complaint or grievance about how your personal information has been handled, you can reach our Grievance Officer at the same address, tensileexperts@gmail.com, and we will acknowledge and address it within a reasonable time.

Children's Privacy

Our Website and services are intended for adults making decisions about a construction/fabrication project, not for children. We don't knowingly collect personal information from children.

External Links

Our Website may contain links to external websites that are not provided or maintained by us. We do not endorse or take responsibility for the content or privacy practices of these third-party websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.

Contact Us

Questions about this Privacy Policy or your personal information can be sent to tensileexperts@gmail.com or 09911642235.